Privacy Policy
This website is operated by Local Windows & Doors UK. The data controller responsible for your personal data is Local Rebate (ICO registration reference: ZC107920). We are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
The data controller for information collected through this website is:
- Company: Local Rebate
- Email: admin@localrebate.org
- ICO Registration: ZC107920
2. Who We Are
We are a lead generation service connecting UK homeowners with FENSA-registered local window and door installers. This website is operated in the United Kingdom.
3. Information We Collect
When you complete our enquiry form, we collect:
- Your name
- Your email address
- Your phone number
- Your home address and postcode
- Details about your property and the products you are interested in
- Technical data such as your IP address, browser type, and UTM parameters
4. How We Use Your Information
We use your data to:
- Match you with suitable local installers and pass your enquiry to them
- Contact you regarding your quote request
- Improve our website and services
- Comply with legal obligations
We do not use your data for automated decision-making or profiling.
5. Legal Basis for Processing
We process your data on the basis of your consent, given when you submit the enquiry form, and where necessary to fulfil a service you have requested (legitimate interests). You may withdraw your consent at any time by contacting us.
6. Sharing Your Data
Your details will be shared with a local FENSA-registered installer who will contact you about your enquiry. We may also store data via third-party tools (Google Sheets, CRM platforms) under appropriate data processing agreements. We do not sell your data to third parties.
7. Data Retention
We retain your personal data for up to 12 months from the date of submission, after which it is securely deleted unless we are required by law to keep it longer.
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict how we process your data
- Withdraw consent at any time
To exercise any of these rights, please contact us at admin@localrebate.org.
9. Cookies
We use cookies on this website. For full details on what cookies we use and how to manage them, please see our Cookie Policy.
10. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.
11. Complaints
If you have a concern about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
12. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.