Privacy Policy
This website is operated by Local Windows & Doors UK. The data controller responsible for your personal data is Local Rebate (ICO registration reference: ZC107920). We are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
The data controller for information collected through this website is:
- Company: Local Rebate
- Email: admin@localrebate.org
- ICO Registration: ZC107920
2. Who We Are
We are a lead generation service connecting UK homeowners with FENSA-registered window and door installers. Enquiries submitted through this website are passed to our installation partner, Anglian Home Improvements (Anglian Windows Limited, trading as Anglian Home Improvements), who will contact you about your enquiry. This website is operated in the United Kingdom.
3. Information We Collect
When you complete our enquiry form, we collect:
- Your name
- Your email address
- Your phone number
- Your home address and postcode
- Details about your property and the products you are interested in
- Technical data such as your IP address, browser type, and UTM parameters
4. How We Use Your Information
We use your data to:
- Pass your enquiry to our installation partner, Anglian Home Improvements, so they can prepare and discuss your quote
- Contact you regarding your quote request by telephone call, SMS text message or email
- Improve our website and services
- Comply with legal obligations
By submitting the enquiry form and ticking the consent box, you agree that Anglian Home Improvements may contact you by telephone call, SMS text message or email about your enquiry, using the contact details you have provided. This is the case even if your number is registered with the Telephone Preference Service (TPS).
We do not use your data for automated decision-making or profiling.
5. Legal Basis for Processing
We process your data on the basis of your consent, given when you tick the consent box and submit the enquiry form, and where necessary to fulfil a service you have requested (legitimate interests). Marketing calls, SMS messages and emails from Anglian Home Improvements are sent on the basis of that consent, as required by the Privacy and Electronic Communications Regulations (PECR). We keep a record of the consent you gave, including the wording shown to you and the date and time it was given. You may withdraw your consent at any time by contacting us at admin@localrebate.org, or by telling Anglian Home Improvements directly, and we will stop contacting you.
6. Sharing Your Data
The third party we share your details with is Anglian Home Improvements (Anglian Windows Limited, trading as Anglian Home Improvements), a FENSA-registered national window and door installer. When you submit the enquiry form, your name, email address, telephone number, address and the answers you gave about your property are passed to Anglian Home Improvements so they can provide you with a quote.
Anglian Home Improvements may contact you by telephone call, SMS text message or email in relation to your enquiry. Anglian Home Improvements acts as a separate data controller for the data it receives, and its own privacy policy, available at anglianhome.co.uk, applies to how it uses your data.
We may also store data via third-party tools (Google Sheets, CRM platforms) and use service providers for phone number validation and SMS verification, under appropriate data processing agreements. We do not sell your data to any other third parties.
7. Data Retention
We retain your personal data for up to 12 months from the date of submission, after which it is securely deleted unless we are required by law to keep it longer.
8. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict how we process your data
- Withdraw consent at any time
To exercise any of these rights, please contact us at admin@localrebate.org.
9. Cookies
We use cookies on this website. For full details on what cookies we use and how to manage them, please see our Cookie Policy.
10. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.
11. Complaints
If you have a concern about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
12. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.